OAK Fresh Firewood

When we started, everyone believed that the best way to ensure a stable eco fuel supply was to buy directly from eco fuel producers. We were stunned by this, because producers often are not equipped to effectively serve their customers and problems are solved by compromising. In this situation, the damage is caused not only to the clients, but to the final consumers as well.

We decided to change this by focusing on the customer service. Our goal is to ensure a smooth customer service and provide innovative solutions for old problems.

Our company has implemented the ISO standards, what means, that we are regarded as reliable, user-centric and high quality service and product providers.

Despite that the company's impact on the environment is not high, we well aware our, as an advanced and modern enterprise responsibility for environmental protection, we protect the environment by sorting waste, saving energy and water.

Companies, who has installed the following standards, are seen as a solid and reliable partners, who are not seeking only short-term profit, but focuses on long-term relationships and quality.

Companies service and products are certified by the following certifications:

Q: How will you guarantee production quality?
A: Certified pellets.

Q: How you can ensure no competitors with same product in my area?
A: In a separate alignment, we can agree about exclusivity in your area. Necessary to specify quantities of production and pellets selling point number first.

Q: Is it possible to warehouse full pellets pallets one on other?
A: It is not recommended, but you can do it according REDAL instruction.

Q: Can I choose other way of bags packing on pallet? (regarding to number of bags)
A: Most convenient way – 70 bags on pallet.

Q: Why pellets color is changing?
A: Minimal color tone variation is normal.

Q: What is transport expenses?
A: We supply full package of service – from door to door. We take all responsibilities about accidents that could happen in a process – from manufacturing till delivery to your address. All has left is just to enjoy our production.

Q: Why you do not work by EXW ?
A: Best logistics experience you‘ll ever have.

Q: What options of transportation do you use?
A: We deliver by most attractive way to you. No matter if it is land transport (trucks) or sea containers, we meet your expectations.

Q: Why pre-payments?
A: This is a risk management policy of our company.